Custom Orders

Is there a minimum quantity amount for custom orders?

We require a minimum quantity of 20 units for custom orders.

 

How do I get a quote for a custom order?

Each of our aprons have its own production cost due to the difference cost of material, crafting, size, weight, etc., which also influences the shipping cost as much as the customer shipping address.

This is why we ask you to send us an email to contact@undernysky.com with the following information: 

  1. The link to the aprons you want (if out-of-stock, please describe the item name and color)
  2. The quantity of each item you intend to order
  3. Your shipping address, and an email for the invoice
  4. Describe any alteration you need (number of pockets, color of straps, for example)

With the info in hand, we can provide a quote for the order, including shipping cost, if necessary.

 

Do you offer personalization or customization as embroidery?

Yes, we do. We offer embroidery work for bulk and custom orders. The embroidery service has a fee.  The embroidery specs are:  5” x 7” size max, multicolor (without gradientes or shadows). 

If you need the embroidery, please send me the art in a PDF or AI file, explaining the placement on the apron and the size of the embroidery.

 

How much do you charge for a custom order?

It depends on what you’re ordering.

 

How do I pay for a custom order?

We can use any payment methods offered in our website.  We do not refund Custom or Bulk orders.

 

Will you keep me in the loop while you produce my custom order?

Yes, absolutely. We’ll set some review dates to send you pictures of the sketches, materials and production process.

 

When will I get my custom order?

We ship bulk and custom orders direct from our workshop, so we do not depend on the inventory available for retail. The delivery time starts counting after payment and it is 7 to 10 days for orders of items without alterations or embroidery, and 10 to 15 days for items with alteration or embroidery. We almost always deliver faster than the estimated time.

 

Why so fast?

Doing things fast is the only way we have to offer custom products at a below-the-market price. Time for us is really important because our products are handmade and labor is expensive.

 

Why you won’t call me about my custom order?

We don’t call anyone about custom orders because we need to have all the info written down as a way of avoiding misunderstandings. Besides that, some of our sales channels requires us to keep all conversations with buyers within their platform, in order to create a log that might help clarify things in case of dispute.

 

What if I give up on my custom order after it’s been produced?

We do not refund custom or bulk orders.

 

What if I want to make an alteration to my custom order after you’ve produced it?

After we finalize the production of a custom order, we don’t accept alteration requests. Our aprons are ready for retail, and although we can’t make alterations you will see how easy it is to adjust it yourself the way you want.

The reason we don’t accept alterations after your custom order is produced, is because we move fast, so all details of the apron you want must be decided in the beginning of the process. We buy all the materials, schedule and pay all the professionals in advance. Any alterations after that would require more material and more labour, which means more costs and more time for you and for us.

 

What if I really REALLY want my custom order to be altered after it’s produced?

If you do insist in the alterations, we will need to review the costs and time.