INTERNATIONAL ORDERS will be shipped only after OCTOBER 1st.

Frequently Asked Questions

About the Apron

Fabric:

All aprons are 100% handmade with exclusive developed fabric and fabric remnants.

Hardware:

They come with brass hardware and clasps, both coated in Zamak - an anti-allergic material that respects the environment, avoids rust and has excellent resistance and strength, giving the metal a bold look and a lifespan longer than any other zinc can offer.

Straps:

These are cotton webbing straps made of more than 90% cotton.

The body of our aprons is composed of two parts that are put together by a seam on the waist. This seam avoids the “balloon effect” around the waist that most other aprons in the market have.

The split-leg opening lets you move freely without that feeling of being in a straightjacket or evening gown, even if the apron is too tall in you. And all the aprons come with adjustable straps, so you can make them fit better to your height.

Yes. Our aprons are around 26" wide per 36" tall, being the upper part around 14" tall and the lower 20" tall.

Aprons made of raw fabric will shrink more than a common industrial washed fabric, so you can consider that your apron will settle at around 33" tall after the first wash.

The aprons are around 36" tall, so the split-leg part starts at around 28".

TIP: If after adjusting the straps you still find the apron is too long at the bottom, you can also hem the lower part to fit you better.

For Cross-Back and Cargo Models, just do the following:

  • Hook the straps to the apron.
  • Cross the straps on your back.
  • Pass the straps through the D-rings.
  • Tie the straps the way you prefer.

You can find a graphic illustration of these instructions at http://www.undernysky.com/aboutouraprons

How to Use Our Aprons
  1. Hook the straps to the apron.
  2. Cross the straps on your shoulder.
  3. Pass the straps through the D-rings.
  4. Tie the straps the way you prefer.

Find more instructions here.

  1. Place the top strap over your neck.
  2. Wrap the middle straps around your waist.
  3. Connect the clasp to the ring.

Find more instructions here.

Caring for your Apron

Wash your apron before using it for the first time.

The first few times you should wash it by itself to avoid the dye bleeding onto your other clothes.

Why do I need to wash before using the apron?

We recommend washing before using it for the first time because they are made of raw fabrics - they didn’t go through any chemical or mechanical wash. As a result, some of their dye can bleed onto the clothes you wear underneath. Besides that, they get softer after the first wash, so it feels more comfortable.

Tip: to test if the dye will bleed onto your clothes, just rub the fabric into some white rag. If nothing happens, then you might not need to wash it before using it for the first time.

Removing stains from your apron:

Not all the stains can get off your apron, but for the most common ones you can try using this:

Warm Salt Water - for fresh stains, still not dry (like fresh tomato sauce, wine or coffee):

  1. Mix about 1tbs of salt in ½ cup of water (increase proportionally)
  2. Soak stained fabric in the salt water for around 3 min
  3. Rub the fabric against itself under cold water

Alcohol or Vinegar - for dry stains (like ink)

  1. Dab rubbing alcohol onto the stain
  2. Wait some minutes so the alcohol can penetrate the fabric and react with the stain
  3. Dry the stain using white paper towels or a cloth that has been dampened in either alcohol or water

We’re working on it. So far the materials we have found are too synthetic, which means their liquid-proof, but flame-attractive. We’d rather keep our customers safe, so for now we’re sticking with materials that are not 100% liquid-proof, but are easier to clean: coated finish (make it more difficult to absorb liquid) and special fabrics (quick dry).

mailDescription">support@undernysky.com and we’ll answer pronto.
Repairs

We use high quality material and test all our aprons, but if something happen to your apron we can help you get it back to its full glory by changing metals, straps or making other doable repairs. In case of misuse, we can help you as well. Just contact us at support@undernysky.com.

All of our aprons are ready for retail with shoulders/neck straps matching their waist-loops.

If you want straps of a different color, you can go to our shop and order a new pair. If you need something more specific, you can always text us at yo@undernysky.com.

Easy-fastening models can’t have their straps replaced because they are stitched to the apron.

Shipping & Returns

We send all orders through either USPS or Amazon Logistics. Both ways are safe and fast.

Always! You should receive an email with the tracking number as soon as your order gets shipped. If we are sending through USPS, you’ll get the tracking number immediately. If your order is going through Amazon Logistics, they will only send you the tracking number after some time. But be sure you will receive it on time.

For you, nothing. Shipping is on us.

Yes! Why not?

We charge a flat rate for international shippings. Your country’s Border & Customs taxes are not included and it will be something that you will have to find out about yourself.

If you are an international buyer, please provide your phone number. This is something that carriers ask for on the forms for international shipping in order to guarantee that your goods will be delivered without hurdles. We promise we won’t call you in the middle of the night asking if you liked our product. :)

If you are in a rush, breath in, breath out and contact us. We can try to arrange that for you.

We are committed to offering the best shopping experience. If you are unhappy with your purchase, we are happy to accept returns of unused, unwashed and undamaged products within 15 days of purchase. Returns are refunded in the original method of payment, minus shipping and handling fees. All prices are quoted in U.S. Dollars. We will honor exchanges beyond 30 days for manufacturer defects only. Make sure you follow these guidelines. If you don’t, you can’t accept your returned item. Please contact customer service at yo@undernysky.com to process returns.

We are committed to offering the best shopping experience. If you are unhappy with your purchase, we are happy to accept returns of unused, unwashed and undamaged products within 15 days of purchase. Returns are refunded in the original method of payment, minus shipping and handling fees. All prices are quoted in U.S. Dollars. We will honor exchanges beyond 30 days for manufacturer defects only. Make sure you follow these guidelines. If you don’t, you can’t accept your returned item. Please contact customer service at yo@undernysky.com to process returns.

About Your Order

We love talking to our customers, but we try as much as possible to keep all conversations to emails and chat logs through our sales channels to avoid misunderstandings and making the order process more accurate and efficient.

We offer all the options available on Etsy, which includes PayPal and all major credit cards, such as American Express, Visa and MasterCard.

We are here to help in anyway we can. Just contact us directly at support@undernysky.com and we’ll answer pronto.

Custom Orders

We require a minimum quantity of 25 units for custom orders.

Send us an email at yo@undernysky.com with the following information:

  • Measures (the average apron is around 37x26 inches)
  • Material and color of the fabric
  • How many units you want (minimum amount for custom orders is 25 units)
  • Any details you find important (number of pockets, size of straps, for example)

We’ll then look for the material in the market and confirm the order with you once we find everything we need to start the production process.

We work with seasonal fabrics, so sometimes it is difficult to find the exact fabric you want or to replenish our stock with the exact same material we had before. But if you are flexible with your options (like changing canvas for denim or sarge, for example) it makes things easier.

It depends on what you’re ordering.

We charge you 100% of the price once we’ve confirmed the order, which happens only when we’ve gathered all the right materials for the production. In case you quit your order after we’ve produced it, we will refund you in 70% of the value. We retain 30% as a penalty fee. So be sure before you place the custom order.

Yes, absolutely. We’ll set some review dates to send you pictures of the sketches, materials and production process.

We set a delivery date at around 30 days after we’ve confirmed the custom order with you.

Once we get the ball rolling, we really compromise with time because we don’t want to delay anything. Quality and time are really important for us. We buy all the materials, schedule and pay all the professionals in advance. For that reason, we ask clients to give us all details of their request at the beginning of the process.

Doing things fast is the only way we have to offer custom products at a below-the-market price. Time for us is really important because our products are handmade and labor is expensive.

We don’t call anyone about custom orders because we need to have all the info written down as a way of avoiding misunderstandings. Besides that, some of our sales channels, like Etsy, requires us to keep all conversations with buyers within their platform, in order to create a log that might help clarify things in case of dispute.

In case you quit your order after we’ve produced it, we will refund you in 70% of the value. We retain 30% as a penalty fee. So be sure before you place the order.

After we finalize the production of a custom order, we don’t accept alteration requests. Our aprons are ready for retail, and although we can’t make alterations you will see how easy it is to adjust it yourself the way you want.

The reason we don’t accept alterations after your custom order is produced, is because we move fast, so all details of the apron you want must be decided in the beginning of the process. We buy all the materials, schedule and pay all the professionals in advance. Any alterations after that would require more material and more labour, which means more costs and more time for you and for us.

If you do insist in the alterations, we will need to review the costs and time.

Bulk Orders

Yes, we do.

We accept BULK orders of a minimum of 5 units of the same apron.

5% of the sale price.

Collaboration

So you have an idea? Send us an email at yo@undernysky.com and let’s talk about it.

Contact Us

We are 3 restless guys with a background in design, user experience and fashion.

Do you know when you see something and you think “I can do that better!”? We’ve been thinking about creating cool products since always and finally, we've made it. That waiting time was good because we learned what to do, what not to do and how to do it.

We just put together the best material that a great product should have and added an exclusive style that you can only see on NYC streets. But you won’t see that much: we create just a small editions for each product, so you don’t have to worry about seeing people with the same style of yours.

Make yourself feel good by spoiling yourself with a great and stylish product Under NY Sky.

Do you know how much is the rent here in Manhattan? No, we don’t have an office, we are an online store only. In order to keep our prices low and our quality high, we cut down all unnecessary costs.

Got a question?

Shoot us an email at yo@undernysky.com or call us at (917) 770-1487 and we’ll be happy to answer them as fast as possible!