More Info

We love talking to our customers, but we try as much as possible to keep all conversations to emails and chat logs through our sales channels to avoid misunderstandings and making the order process more accurate and efficient.

We offer all the options available on Etsy, which includes PayPal and all major credit cards, such as American Express, Visa and MasterCard.

We are here to help in anyway we can. Just contact us directly at support@undernysky.com and we’ll answer pronto.

We send all orders through either USPS or Amazon Logistics. Both ways are safe and fast.

Always! You should receive an email with the tracking number as soon as your order gets shipped. If we are sending through USPS, you’ll get the tracking number immediately. If your order is going through Amazon Logistics, they will only send you the tracking number after some time. But be sure you will receive it on time.

For you, nothing. Shipping is on us.

Yes! Why not?

We charge a flat rate for international shippings. Your country’s Border & Customs taxes are not included and it will be something that you will have to find out about yourself.

If you are an international buyer, please provide your phone number. This is something that carriers ask for on the forms for international shipping in order to guarantee that your goods will be delivered without hurdles. We promise we won’t call you in the middle of the night asking if you liked our product. :)

If you are in a rush, breath in, breath out and contact us. We can try to arrange that for you.

We are committed to offering the best shopping experience. If you are unhappy with your purchase, we are happy to accept returns of unused, unwashed and undamaged products within 15 days of purchase. Returns are refunded in the original method of payment, minus shipping and handling fees. All prices are quoted in U.S. Dollars. We will honor exchanges beyond 30 days for manufacturer defects only. Make sure you follow these guidelines. If you don’t, you can’t accept your returned item. Please contact customer service at yo@undernysky.com to process returns.

We are committed to offering the best shopping experience. If you are unhappy with your purchase, we are happy to accept returns of unused, unwashed and undamaged products within 15 days of purchase. Returns are refunded in the original method of payment, minus shipping and handling fees. All prices are quoted in U.S. Dollars. We will honor exchanges beyond 30 days for manufacturer defects only. Make sure you follow these guidelines. If you don’t, you can’t accept your returned item. Please contact customer service at yo@undernysky.com to process returns.

We use high quality material and test all our aprons, but if something happen to your apron we can help you get it back to its full glory by changing metals, straps or making other doable repairs. In case of misuse, we can help you as well. Just contact us at support@undernysky.com.

All of our aprons are ready for retail with shoulders/neck straps matching their waist-loops.

If you want straps of a different color, you can go to our shop and order a new pair. If you need something more specific, you can always text us at yo@undernysky.com.

Easy-fastening models can’t have their straps replaced because they are stitched to the apron.

Do you know how much is the rent here in Manhattan? No, we don’t have an office, we are an online store only. In order to keep our prices low and our quality high, we cut down all unnecessary costs.

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Nope, we are completely brick-and-mortar-free.

Our office-studio-home is in Manhattan, right near Central Park. Every end of the business is designed and managed from our Manhattan Studio.

Do you know how much is the rent here in Manhattan? No, we don’t have an office, we are an online store only. In order to keep our prices low and our quality high, we cut down all unnecessary costs.

We design our products here in New York City, then they are handmade by an international and multi-talented crew situated in Brazil. Everything is then shipped to NYC where we give the final touches, press, fold, pack and label each apron before sending them to you.

Shoot us an email at yo@undernysky.com and we’ll be happy to answer them as fast as possible!