How do you ship your products?
We send all orders through either USPS or Amazon Logistics. Both ways are safe and fast.
Will I be able to track my order?
Always! You should receive an email with the tracking number as soon as your order gets shipped. If we are sending through USPS, you’ll get the tracking number immediately. If your order is going through Amazon Logistics, they will only send you the tracking number after some time. But be sure you will receive it on time.
How much does shipping cost within the US?
For you, nothing. Shipping is on us.
Do you ship internationally?
Yes! Why not?
What are your international shipping fees?
We charge a flat rate for international shippings. Your country’s Border & Customs taxes are not included and it will be something that you will have to find out about yourself.
If you are an international buyer, please provide your phone number. This is something that carriers ask for on the forms for international shipping in order to guarantee that your goods will be delivered without hurdles. We promise we won’t call you in the middle of the night asking if you liked our product. :)
Can you expedite shipping?
If you are in a rush, breath in, breath out and contact us. We can try to arrange that for you.
What is your Return Policy?
We are committed to offering the best shopping experience. If you are unhappy with your purchase, we are happy to accept returns of unused, unwashed and undamaged products within 15 days of purchase. Orders placed in December can be returned until end of January of the next year. Returns are refunded in the original method of payment, minus shipping and handling fees. All prices are quoted in U.S. Dollars. We will honor exchanges beyond 30 days for manufacturer defects only. Make sure you follow these guidelines. If you don’t, you can’t accept your returned item. Please contact customer service at yo@undernysky.com to process returns.
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